If you receive a defective product, you can file a warranty claim.
We review each claim on a case-by-case basis, in accordance with applicable laws.

Before submitting a complaint, we encourage you to first contact us by phone – in many cases this helps quickly clarify the issue or choose the most appropriate course of action.

Below, you will find a step-by-step guide to the claims process and a claims form to help you file your claim.

Fill in the complaint form below. Be sure to add your order number – you'll find it in your email, together with the receipt/invoice.
Describe what the fault is.

Pack the product together with proof of purchase. Protect it well so it isn't damaged during shipping.

Send the package to the following address:

Spreest
Romualda Traugutta 19
05-300 Mińsk Mazowiecki

You can also use Wygodne Zwroty and drop your parcel off at 70,000+ points (Żabka, InPost lockers, Orlen and more) — use the panel below.

We will review your complaint within 14 days and notify you of our decision. Your complaint may be approved or denied.

If your complaint is approved, depending on the nature of the defect and the product’s availability, we will offer to repair, replace, or refund the product.