Returns, exchanges and complaints
We know that returns and complaints can be complicated. We hope that the products you ordered have met your expectations. However, if you would like to return, exchange, or file a complaint, we have done everything we can to make the process easier for you.
Non-returnable goods
1. In accordance with applicable consumer law, we inform you that certain products, due to their nature, are not eligible for returns or exchanges. These products include: activated or registered electronic devices, and computer software. We emphasize that to be eligible for return, products must be in their original condition, with undamaged original packaging and all accessories and documentation. Please consider your purchase carefully before finalizing it to avoid unnecessary returns.
2. If a customer wishes to return a product included in a promotional set (full-price product + discounted/free product) , they must return the entire set.
3. Refunds are not available to other business entities that received a VAT invoice for the purchase of goods.
Our returns policy
1. The customer has the right to withdraw from the sales contract within 14 days of receiving the order. If 14 days have passed since the delivery of the purchase, unfortunately, we cannot offer a cash refund. In exceptional cases where the returns deadline has passed, please contact us by email – we will try to propose a satisfactory solution.
2. Products purchased in a stationary store are not returnable – they can be exchanged for another product or a gift voucher in our boutique.
3. To be eligible for a return/exchange, the item must be unused and in the same condition as when received. It must also be returned in its original packaging along with a completed returns form.
Complaints
1. To make a complaint about a faulty product, please first contact us by email at sklep@spreest.pl. Please include a description of the defect and photos or files illustrating the problem. If we cannot find a solution, please proceed to the complaint form .
Returns, exchanges and complaints
We know that returns and complaints can be complicated. We hope that the products you ordered have met your expectations. However, if you would like to return, exchange, or file a complaint, we have done everything we can to make the process easier for you.
Non-returnable goods
1. In accordance with applicable consumer law, we inform you that certain products, due to their nature, are not eligible for returns or exchanges. These products include: activated or registered electronic devices, and computer software. We emphasize that to be eligible for return, products must be in their original condition, with undamaged original packaging and all accessories and documentation. Please consider your purchase carefully before finalizing it to avoid unnecessary returns.
2. If a customer wishes to return a product included in a promotional set (full-price product + discounted/free product) , they must return the entire set.
3. Refunds are not available to other business entities that received a VAT invoice for the purchase of goods.
Our returns policy
1. The customer has the right to withdraw from the sales contract within 14 days of receiving the order. If 14 days have passed since the delivery of the purchase, unfortunately, we cannot offer a cash refund. In exceptional cases where the returns deadline has passed, please contact us by email – we will try to propose a satisfactory solution.
2. Products purchased in a stationary store are not returnable – they can be exchanged for another product or a gift voucher in our boutique.
3. To be eligible for a return/exchange, the item must be unused and in the same condition as when received. It must also be returned in its original packaging along with a completed returns form.
Complaints
1. To make a complaint about a faulty product, please first contact us by email at sklep@spreest.pl. Please include a description of the defect and photos or files illustrating the problem. If we cannot find a solution, please proceed to the complaint form .