Right to withdraw from the contract

1. The consumer has the right to withdraw from a distance contract under Article 27 of the Consumer Law without giving any reason and without incurring any costs, except for the costs specified in Article 33 and Article 34 of the Consumer Law .
2. The time limit for withdrawal from a distance contract is 14 days from the date of delivery of the item , and to meet the time limit it is sufficient to send a declaration before its expiry.
3. The Consumer may submit a declaration of withdrawal from the contract on the form, the template of which is attached as Annex 2 to the Consumer Law , on the form or in another form consistent with Consumer Law .
4. The Seller will immediately confirm to the Consumer by e-mail (provided when concluding the contract and another one if provided in the submitted declaration) receipt of the declaration of withdrawal from the contract.
5. In the event of withdrawal from the contract, the contract is deemed not to have been concluded.
6. The consumer is obligated to return the item to the Seller immediately, but no later than 14 days from the date on which they withdrew from the contract. To meet the deadline, it is sufficient to return the item before its expiry.
7. The consumer returns the items that are the subject of the contract from which he has withdrawn at his own expense.
8. The consumer shall not bear the costs of providing digital content that is not recorded on a tangible medium if he or she has not consented to the performance of the service before the expiry of the withdrawal period or has not been informed of the loss of his or her right of withdrawal at the time of giving such consent or the entrepreneur has not provided confirmation in accordance with Article 15 paragraph 1 and Article 21 paragraph 1 of the Consumer Law .
9. The consumer is liable for any reduction in the value of the item that is the subject of the contract and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
10. The Seller shall immediately, no later than within 14 days from the date of receipt and approval of the return, will refund the Consumer the payments made by him, in accordance with Article 33 of the Consumer Law .
11. The Seller shall refund the payment using the same payment method used by the Consumer , unless the Consumer has expressly agreed to a different payment method that does not involve any costs for him.
12. The Seller may withhold the refund of the payment received from the Consumer until it receives the goods back or the Consumer provides proof of sending them back, whichever occurs first.
13. Pursuant to Article 38 of the Consumer Law, the consumer has no right to withdraw from the contract:
14. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period;
15. in which the subject of the provision is a non-prefabricated item, manufactured according to the consumer’s specifications or intended to meet his individual needs;
16. where the subject of the performance is an item that spoils quickly or has a short shelf life;
17. where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery;
18. in which the subject of the performance are things which, after delivery, due to their nature, are inseparably connected with other things;
19. where the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
20. for the supply of digital content that is not recorded on a tangible medium, if the performance of the service has begun with the express consent of the Consumer before the expiry of the withdrawal period and after the entrepreneur has informed the Consumer of the loss of the right to withdraw from the contract;
21. for the supply of newspapers, periodicals or magazines, with the exception of a subscription agreement.

Warranty

1. Pursuant to Article 558§1 of the Civil Code, the Seller completely excludes liability towards Customers for physical and legal defects (warranty).
2. The Seller is liable to the Consumer under the terms specified in Article 556 of the Civil Code and subsequent provisions for defects (warranty).
3. In the case of a contract with a Consumer , if a physical defect is discovered within one year from the date of delivery of the item , it is assumed that it existed at the time the risk passed to the Consumer .
4. If the item sold has a defect , the consumer may:
5. submit a statement requesting a price reduction;
6. submit a declaration of withdrawal from the contract;

unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a defect-free one or removes the defect. However, if the item has already been replaced or repaired by the Seller , or the Seller has failed to fulfill its obligation to replace the item with a defect-free one or remove the defect, the Seller is not entitled to replace the item or remove the defect.

1. The Consumer may, instead of the removal of the defect proposed by the Seller, request the replacement of the item with a defect-free one or, instead of replacing the item, request the removal of the defect, unless bringing the item into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller , and when assessing the excessive costs, the value of the item free from defects, the type and significance of the defect found, as well as the inconvenience to which the Consumer would be exposed in another manner of satisfaction, are taken into account.
2. The consumer cannot withdraw from the contract if the defect is insignificant.
3. If the item sold has a defect, the consumer may also:
4. demand the replacement of the item with a defect-free one;
5. demand removal of the defect.

Otherwise, it is deemed that he has considered the Consumer's statement or request justified.

1. The Seller is liable under the warranty if a physical defect is discovered within two years from the date of delivery of the item to the Consumer , and if the subject of sale is a used item, within one year from the date of delivery of the item to the Consumer .
2. The Consumer's claim to remove the defect or replace the sold item with a defect-free item shall expire after one year from the date the defect was discovered, but not earlier than two years from the date of delivery of the item to the Consumer , and if the subject of sale is a used item, within one year from the date of delivery of the item to the Consumer .
3. If the expiry date of the item specified by the Seller or the manufacturer ends after two years from the date of delivery of the item to the Consumer , the Seller is liable under the warranty for physical defects of the item found before the expiry of that period.
4. Within the time limits specified in §5 points 15-17, the Consumer may submit a declaration of withdrawal from the contract or a price reduction due to a physical defect of the sold item, and if the Consumer requested replacement of the item with a defect-free one or removal of the defect, the time limit for submitting a declaration of withdrawal from the contract or price reduction shall begin upon the ineffective expiry of the time limit for replacement of the item or removal of the defect.
5. If one of the warranty rights is asserted before a court or arbitration tribunal, the time limit for exercising other rights to which the Consumer is entitled under that warranty is suspended until the proceedings are finally concluded. This also applies accordingly to mediation proceedings, with the time limit for exercising other warranty rights to which the Consumer is entitled beginning on the date the court refuses to approve the settlement reached before the mediator or the mediation is unsuccessful.
6. §5 points 15-16 shall apply to the exercise of warranty rights for legal defects of the sold item, provided that the period begins to run from the day on which the Consumer learned of the existence of the defect, and if the Consumer learned of the existence of the defect only as a result of a third party action – from the day on which the judgment issued in the dispute with the third party became final.
7. If, due to a defect in the goods, the Consumer has submitted a declaration of withdrawal from the contract or a price reduction, they may demand compensation for the damage they suffered by entering into the contract without knowing of the defect, even if the damage resulted from circumstances for which the Seller is not responsible. In particular, they may demand reimbursement of the costs of concluding the contract, the costs of collecting, transporting, storing, and insuring the goods, reimbursement of expenses incurred to the extent to which they did not benefit from them and did not receive reimbursement from a third party, and reimbursement of legal costs. This does not prejudice the provisions on the obligation to compensate for damages under general principles.
8. The expiry of any deadline for identifying a defect does not exclude the exercise of warranty rights if the Seller has fraudulently concealed the defect.
9. If the Seller is obliged to provide a service or financial benefit to the Consumer, it will do so without undue delay, no later than the time limit provided for by law.