Customers have the right to withdraw from the sales contract within 14 days of receiving their order. If 14 days have passed since the delivery of their purchases, we unfortunately cannot offer a refund. In exceptional cases where the returns deadline has passed, please contact us by email – we will try to propose a satisfactory solution.

We do not accept returns at our brick-and-mortar boutique. Please send your items by courier to the warehouse address below:

Spreest sp. z o. o.
Romualda Traugutt 19
05-300 Mińsk Mazowiecki
Masovian Voivodeship

Tel: +48 459 599 448

To make a return, please complete the form and include it with your shipment. If you are unable to print the form, please write the required information by hand on a piece of paper.

The return form can be found at this LINK

You can fill it out on your computer/phone, then print it out and put it in the returned package.

To make a complaint about a defective product, please contact us by email at sklep@spreest.pl - Please attach the completed complaint form and photos showing the defect.

In most cases, you will need to return the product to us, but we kindly ask you to first submit your complaint to us by email and then follow the instructions provided in the correspondence with our employee.

To add a product to an existing order, please contact our customer service department by phone +48 459 599 448 between 11:00 a.m. and 5:00 p.m. or by email sklep@spreest.pl.

If your order has already been processed by our warehouse and is packed, unfortunately we will not be able to add anything to the package.

If after unpacking the package it turns out that the products received do not match the order or something is missing, please contact us immediately at sklep@spreest.pl.

Of course! Just enter the recipient's address in the shipping information field.

The invoice is sent electronically, so it will not be in the package.

We strive to fulfill all orders promptly. Delivery time within Poland is 1-2 business days (unless the product page indicates an extended waiting time).

In the event of delays due to our fault, we will inform you by email.

If the parcel delivered by the courier shows visible signs of damage, the box is torn, the contents appear to be broken, there are visible traces of spilled liquid, or the box is sealed with courier tape - please immediately file a complaint with the courier who delivered the order and fill out a damage report with the carrier, and then inform us by email so that we can file a complaint about the damaged parcel with the courier company.

All parcels we send are insured, and a customer complaint submitted at the time of delivery is crucial for us to be able to claim compensation from the courier company.